Well, drivers are often a problem unless operating system install it on own. And I know, for more than 90% users, they dont even know something like a driver exist.

Most Desktops/laptops comes with OS and drivers pre-installed and unless you are the person who had done the installation, its a problem to find the drivers next time you need them for whatever reason unless you got a drivers CD.

Even if the technician has saved the drivers on system, then also most people have got no clue what those files or folders are.

You should believe that most computer users (including me) are dumb enough in one way or the other that you need help from someone who knows more or better than you.

Now