Hi, Your reply is also packed and not arranged like mine. Anyway, no I do not know you MalwareTips.com hmmm..that's where I got a KIS 2012 tip complete with video demonstration. It's a nice guide I gave to my girlfriend. Yes I'll gonna visit later there. Support has not replied to me yet. The support forum they have at Wilder's also seem to be busy to take a look at my predicament. The HIPS question I posted there still isn't replied to. This will weigh in on whether to get another Eset product or not. You have a nice day