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Hi,
Click on the start button> Select the Start search box> Type Device
Device Manager option should appear in the start menu, left click on it.
See if the driver for the sound card has any yellow exclamation/red cross mark beside it.
If it has a mark, right click on the driver and select uninstall driver, restart the computer.
It should automatically be re-installed.
You could also perform Windows update to get the driver after uninstalling it.
Could you post your feedback after trying this?
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